Shipping & Return Policy
Last Updated: August 2026
By placing an order, you acknowledge and agree to the refund terms listed below.
Our cacti and succulents are live plants. Due to biological characteristics and international shipping restrictions, WE DO NOT ACCEPT PRODUCT RETURNS. You are not required to send the plant back to us for any qualified refund application.
30-Day Support Warranty
We offer a 30-day service window starting on the date your package is delivered.
If your cactus arrives severely damaged, rotted, dead on arrival, or you receive incorrect items, you may contact us to apply for a full refund. No return of the plant is needed.
How to submit a refund claim
- succulentpurrs@gmail.com Send an email to our support mailbox within the valid 30-day period
- Provide your order number
- Attach clear photos/videos including the complete package label and plant condition
Our team will review your submission within 2–5 working days. Once approved, we will initiate the refund directly to your original payment account.
Non-eligible situations (Refund requests will be rejected)
- Claims submitted after 30 days upon delivery
- Plant deterioration caused by improper watering, wrong soil, extreme temperature, improper care, pest problems after receiving
- Customer refused delivery, missed pickup, or provided invalid shipping address leading to package failure
- Minor surface scratches, slight skin blemishes, natural transit dehydration (normal stress for live cacti, not considered damage)
- Change-of-mind requests with no plant damage
Refund Timeline
Approved refunds normally take 3–10 business days to show up in your account, depending on the processing speed of your payment provider. Original shipping fees are non-refundable unless we ship the wrong goods.
If you have any questions regarding refunds, please reach out via our support email.