Shipping & Return Policy

Shipping Fees

Shipping From:
Liuzhou, Guangxi Province, China 🇨🇳

Processing Time:
Your goodies will start their journey within 5 business days after you place your order. (We need time to purr-fectly pack your plants and cat treasures!)

Delivery Time:
Expect your leafy pals or kitty delights to arrive within 15–20 business days after dispatch. (Shipping times may vary depending on your location and customs purr-cedures.)

Shipping Fees:

Free Purr-shipping! 😻 For orders over $48 USD
$10 USD Shipping Paw-ment 🐾 For orders under $48 USD

Our Trusted Paw-tners (Carriers):
We ship via: China Post, UPS, USPS, DHL
(Carrier chosen based on destination and service availability)

Important Purr-visions:

Smooth Sailing: We handle all customs paperwork and include a commercial invoice to ensure your package arrives purr-fectly legally.
Compliance is Key: All shipments comply with international plant and product regulations.

A Little Note:

Business days = Monday to Friday (excluding public holidays in China).
Please double-check your shipping address at checkout!
For real-time tracking, keep an eye on your email after dispatch.

Our Shipping Services Cover the Following Countries:

United States
Algeria
Angola
Argentina
Australia
Cambodia
Canada
Chile
Colombia
Ecuador
Egypt
Israel
Japan
Malaysia
Mexico
Nepal
New Zealand
Nicaragua
Nigeria
Philippines
Puerto Rico
Saudi Arabia
Singapore
Thailand
Turkey
Vietnam

How long does shipping take?

China Post：Delivery takes 15-25 business days.
UPS：Delivery takes 10-15 business days.
DHL：Delivery takes 15-20 business days.

Do you provide phytosanitary certificates and export documents ?

Yes. We provide:
Phytosanitary Certificate
Cargo Voyage Tracking
Commercial Invoice
Certificate of Origin (upon request)

What if plants arrive damaged or dead ?

Immediately take a photo of the package and the condition of the plants
Contact our support team within 48 hours with evidence
Choose your resolution:
✓ Replacement with expedited shipping
✓ Partial refund (% adjusted per damage level)
✓ Custom solution via case negotiation

Our Refund Policy

If your plant kicks the bucket within 30 days? No sweat—we’ll either send a fresh
replacement or refund you for the loss. But hey, let’s play detective first: Sometimes they’re just dramatic about thirst. A little water might turn that “I’m dying” act into “I’m thriving, thanks.”

Think of it as plant insurance, minus the fine print. We’ve got your back (and your cactus’s roots). 🌵💧
Please send the photos of the damaged item to succulentpurrs@gmail.com
Please mark the order number clearly, and indicate whether you require a refund or an exchange.For refunds, the funds will be returned to your original payment method within three days.For exchanges, the replacement will be shipped within three days.

Our packing and shipping

Day 0-1: Customer-selected plants at purchase

We’re obsessed with getting your order right: plant type? Check. Number of cacti? Double-check. Size? We measured them with a ruler (and maybe a tiny tape measure, because Linda’s wonky arm is tricky). We want your package to arrive like a perfectly wrapped gift—no “Wait, that’s not the one I picked!” panic.

Day 0-1: Soil Removal & Root Cleaning

We gently evict dirt (it’s a stowaway risk on international flights!). Your cactus rides coach—soil-free & customs-approved!

Day 3-5:Plants under fans (to reduce moisture)

This moisture-reducing trick works like a charm for most plants during long-haul shipping. But let’s be real—if your destination’s colder than a cactus’s mood in winter? Yeah, this hack might just throw in the towel. 🌵❄️

Day 5:Packing plants (to protect them from damage during shipping)

Packing plants isn’t just “stick ’em in a box”—it’s like prepping a tiny plant astronaut for launch. First, we give each one a final once-over: Loose spine? Wobbly pot? We reinforce every stem, wrap every prickly edge in soft paper, and tuck them into boxes like they’re napping in a cloud. For the drama queens (looking at you, Xiao Bai), we add extra padding

Day 5:Sent to our freight forwarder （We’ll provide you with the tracking number）

Your plant package will take a bit of a scenic route during shipping—around 15–20 business days. Don’t stress though! We’re over here refreshing the tracking just as much as you are, silently cheering these spiky little travelers to your doorstep faster. Trust us, we want them to arrive ASAP almost as much as they (probably) want to escape the box. 🌵🚚

Day 15-25:Your package has arrived safe and sound—don’t forget to grab it! 🌵📦

They’re finally here! Thanks a million for sticking with the wait—we really hope you love these little green guys and give ’em all the TLC they deserve. 🌵❤️

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